Your business suffers a data breach. Client records are exposed. Now a lawyer representing one of those clients asks a single question: “What security measures did you have in place
When a staff member pastes a client email into an AI tool to get help writing a response, that client's name and contact details, and the contents of that conversation just went into a third-party system.
When a lawyer runs through due diligence, when an insurer asks about your cybersecurity controls, or when a new enterprise client wants to know how you handle their data, they are not on a fishing expedition; they are doing their job.
The staff are helpful, and they know which buttons to click to get their jobs done. But ask them who the internet provider is, and you'll get a shrug.